Return policy

Return Policy

Thank you for choosing XOTIX FLAVAS LLC. We strive to provide our customers with high-quality snacks and exceptional service. As part of our commitment to maintaining the freshness and safety of our products, we have established the following return policy:

1. No Returns Accepted: Due to the nature of our snack products and for the safety and well-being of our customers, we regret to inform you that we do not accept returns. Once a purchase has been made, it is considered final and non-refundable.

2. Product Quality: We take great care to ensure that our snacks meet the highest quality standards. Before shipping or making them available for purchase, we conduct rigorous quality checks to ensure freshness, taste, and overall product integrity. If you have any concerns about the quality of our products, please contact our customer service team, and we will do our best to address the issue promptly.

3. Packaging and Shipping: Our snacks are packaged with utmost care to protect them during transit and maintain their quality. In the rare event that you receive a package with damaged or compromised packaging, please contact us within 24 hours of receiving your order, providing relevant details and supporting evidence, such as photographs. We will work with you to resolve the issue and ensure your satisfaction.

4. Incorrect or Incomplete Orders: If you receive an incorrect item or your order is incomplete, please notify us within 48 hours of receiving the package. We will investigate the matter and make every effort to rectify the situation promptly. Please retain the original packaging and any relevant documents for our reference.

5. Allergen Information: We understand the importance of accurate allergen information. Before making a purchase, please review the product labels and ingredient lists carefully to ensure they are suitable for your dietary needs and preferences. We cannot be held responsible for any allergic reactions that may occur due to consumption of our snacks.

6. Contacting Customer Service: If you have any questions, concerns, or require assistance, please reach out to our customer service team. You can contact us via email, phone, or through our website's customer support portal. Our dedicated team will be happy to assist you and provide any necessary guidance.

We appreciate your understanding and cooperation regarding our no return policy. Our aim is to deliver delicious snacks that bring joy to your taste buds. If you have any further queries, please do not hesitate to contact us.

Sincerely,

XOTIX FLAVAS LLC